Associate

About Me

Hi, I'm Anil Kumar Gupta

Dedicated and customer-focused professional with experience in operations, customer support, and onboarding processes. Possess a strong understanding of CRM systems, data management tools (Excel, Google Sheets), and product demonstrations. Adept at enhancing customer satisfaction by providing seamless onboarding experiences, resolving queries efficiently, and fostering long-term relationships. Skilled in communication in both Hindi and English, with a proven ability to collaborate effectively within fast-paced and dynamic environments. Experienced in EdTech operations with roles at Byju's and Fresh Collection, demonstrating expertise in onboarding, technical support, and process improvement. Passionate about contributing to the learning and growth journey of students by ensuring a smooth post-purchase experience. Excels in problemsolving, teamwork, and multitasking, with

Experience

Operations Associate

Byju's

December 2023 - Present

Responsible for overseeing daily operations, managing customer relations, and ensuring smooth processing within various operational channels.

Process Specialist - Operations

Byju's

November 2023 - December 2023

Supported customers by resolving issues, improving operational efficiency, and enhancing the user experience through effective technical support.

Content Creator

Self-employed

Ongoing

Produced engaging video content, managed end-to-end production, and created educational videos on topics ranging from coding to scientific concepts.

Skills

HTML

CSS

JavaScript

GitHub

Java

Spring

MySQL

Apache Maven

Bootstrap

Excel

Projects

Beauty and Cosmetics Sales Website

A website that sells beauty and cosmetics products

Tech stack used: HTML, JavaScript, CSS, API

GitHub Repository Live Demo

Tech Products E-commerce Website

A website that sells laptops and other tech products.

Tech stack used: HTML, JavaScript, CSS, API

GitHub Repository Live Demo

Stock Broker System

A Complete Console Based Project. In the Application, you can buy and sell stocks.

Tech stack used: Java, MySQL

GitHub Repository Live Demo

A campaign focused on raising awareness about environmental conservation.

Skills used: Video editing, graphic design, content writing, social media strategy

Outcome: Reached an audience of 5,000+ and engaged 1,200+ users across platforms.

Portfolio

Organized and managed a virtual educational workshop on digital literacy.

Skills used: Project management, communication, budgeting, coordination

Outcome: Engaged 200+ participants and received positive feedback for seamless coordination.

Event Photos

A customer support initiative where I helped resolve issues related to product queries, troubleshooting, and operational process optimization.

Skills used: Customer communication, problem-solving, data analysis, process improvement, CRM software

Outcome: Resolved 95% of customer inquiries within 24 hours, improving customer satisfaction by 30%. Assisted in streamlining internal processes, reducing operational bottlenecks by 15%.

Dashboard Access

Contact

Get in Touch

Feel free to get in touch with me for any inquiries, collaboration opportunities, or just to say hello! I'm always excited to connect with like-minded individuals, businesses, and organizations who are passionate about technology and innovation.

Email: ga6119480@gmail.com

Phone: +91 8827786439